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Jacksonville, Florida (April 30, 2020) — Jacksonville City Council approved Bill 2020-235 on Monday April 27th, in which the city received $159 million in relief dollars as part of the Federal Government’s Coronavirus Aid, Relief and Economic Security (CARES) Act which was passed by Congress and signed into law by President Trump on March 27, 2020. This over $2 trillion economic relief package allows for protection of the American people from the pubic health and economic impacts of COVID-19.

As part of the CARES Act, the City of Jacksonville received $159 Million of funding to provide economic incentive grants to citizens residing in Duval County and to reimburse the city for various waivers of certain City imposed fees and to fully fund the COVID-19 Small Business Relief Program. Those programs included: 1) Mortgage, Rent and Utility Relief Program Grants, 2) Establishment and Operation of COVID-19 Testing Sites and Health Needs, 3) Reimbursement for COJ Lost Revenue, 4) Reimbursement for Small Business Relief and Employee Retention Program, 5) Reimbursement for COJ Necessary Government Expenditures and 6) Relief for Entities Managing or Operating City-Owned Facilities or Function on Behalf of the City.

As it relates to the Mortgage, Rent and Utility Relief Program, $40 Million has been set aside to provide for a $1,000 Grant per household to Duval County citizens. This grant will be provided on a first come, first serve basis for the first 40,000.

“The program funding process has now been defined and we are here to help our District 11 constituents understand what they need to do and how to apply for it,” Council Member Becton stated. “The program opens up Friday morning and it is important that residents who qualify, go online or call to setup an appointment as soon as possible,” Council member Becton added.

This program is designed to assist individuals and families struggling to meet monthly obligations for mortgage, rent or utility (water, gas or electric) payments due to wage loss from the COVID-19 crisis. The City of Jacksonville will make a one-time payment of $1,000 for mortgage, rent and utility obligations by way of a debit card.

In order to be eligible, you must meet the following requirements:
o You must be a Duval County resident.
o At the time of application, your annual household income must not exceed $75,000.
o You must have been employed as of February 29, 2020.
o Since February 29, 2020, you must have experienced either a reduction in hours of work or a pay reduction of at least 25% as a result of COVID-19.

The application process will begin on Friday, May 1st, at 10 A.M. There are two ways to schedule an appointment. Citizens can call 630-CITY (2489) or go online by Visiting:

Please only use the 630-CITY option if you do not have internet access and expect longer wait times due to an anticipated higher than normal call volume. When you go online or call to schedule an appointment, you will be given a confirmation number. Citizens must bring a copy of the confirmation number to your appointment. The distribution centers will be open for appointments beginning on Monday, May 4th.

The debit card distribution will be held at the Main Library, located at 303 North Laura Street, and the Ed Ball Building, located at 214 North Hogan Street. The centers will operate 7 days a week and will be open by appointment only. If you do not have an appointment, you will be turned away. Additionally, please do not arrive earlier than your scheduled time. Parking will be made available in the Main Library parking garage for free. The garage entrance is located at 33 West Duval Street. If you need transportation, please call 630-CITY.

Everyone must abide by the following guidelines when attending the appointments:

  • Wear a mask to your appointment. If you do not have a mask, one will be provided for you.
  • Bring your own pen.
  • Come alone to your appointment.
  • Practice social distancing throughout your appointment

You must bring the following documentation: 

  • Driver’s license of state ID for identification and address verification process. If you recently moved to Duval County, please bring your out of state Driver’s license or state ID, and any type of bill in your name with your current Duval County address on it.
  • Documentation that you were employed on February 29, 2020. Acceptable documentation includes the following: paystub showing employment through February 29, 2020; bank statement reflecting pay deposits (either direct or indirect); a letter from your employer attesting to your employment as of February 29, 2020.
  • Your Social Security Number. You can bring your card or recite from memory. This number is required for the activation of your debit card.
  • You will be required to sign a certification that you meet all eligibility requirements.
  • You must complete and sign a W-9 form.
  • You must sign a certification that you have received the debit card.

Citizens Should Not Do:

  • Arrive On-Site Without an Appointment
  • Arrive Prior to your scheduled Appointment Time – The City cannot accommodate citizens waiting in line prior to their appointment time so you will be asked to wait in your car, if you arrive early.
  • Bring family members or fiends to your appointment – only the applicant may attend.
  • Come to your appointment if you are feel sick – if you are feeling sick for any reason please call 630-CITY to reschedule.