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City of Jacksonville Launches New Online Portal to Connect with and Request City Services

Jacksonville, FL (August 12, 2019) -- City of Jacksonville officially launched the new online portal, MYJAX, for residents to connect with city services on Monday, August 12th. MYJAX is an online portal that provides real-time information to citizens via web and mobile and to the City via live dashboards and reporting.

The announcement of the new online portal was no secret. Three days prior to the announcement COJ posted the following message on Facebook to inform residents of the new system and make them aware that the previously used website, 630CITY.coj.net, would be unavailable for the weekend due to the transition to the MYJAX portal.

 “You asked, we acted. Friday August 9th at 7 pm, 630CITY.coj.net will be unavailable as we prepare to launch our new and improved system. If you have an urgent need, please submit a request using the MyJax app or send an email to 630CITY@coj.net. For public safety issues or emergencies, contact the Jacksonville Sheriff’s Office at 630-0500 or 911. The new system will be accessible Monday August 12th at 8 am.”

On Monday Morning COJ announced the launch of the portal with another Facebook post and video tutorial. The post read, “We have listened to your feedback about our online system and are excited to introduce you to My Jax our new and improved online portal.” The three minute video attached to the post is COJ’s Customer Service Manager, Monica Cichowlas, explaining the MYJAX website with step-by-step visuals of the entire site and how to submit and track a service request.

Like the CARE system previously used to report COJ issues, MYJAX allows you to report city issues that you experience in your neighborhood more efficiently. The new online portal allows you to create city service requests specific to your issue and submit it directly to the appropriate department to investigate. Once a request is submitted, you will receive a reference number and will have the ability to check the status of your request using the online portal.

MYJAX also supplies an abundant amount of information for each service and the answer to over 600+ city related questions. In addition to calling 630-CITY (2489) to report an issue, MYJAX is available by web, mobile, text, phone and social media. For more information, visit https://myjax.custhelp.com/app/home

As always, Tiz (District 11's Executive Council Assistant) & I are here to answer questions and assist you with any city issues that you experience in your neighborhood.

Our city's IT Department is also here to help everyone adjust to and learn the new system. If you have any questions or experience any issues with MYJAX system, please contact the ITD Service Desk at 255-1818.

The online portal is available by app available for Apple and Andriod users. You can view and download MYJAX, as well as, all of COJ’s app here: http://www.coj.net/categories/mobile-apps.aspx

For More Information Visit the MYJAX Website at https://myjax.custhelp.com/app/home or Email 630CITY@coj.net.

 APPLE APP: https://apps.apple.com/us/app/myjax/id943505013

ANDROID APP: https://play.google.com/store/apps/details?id=com.qscend.report2gov.myjax

By Tiziana Onstead, District 11 Executive Council Assistant